FAQ - All Your Questions Answered
Below, I answer your concerns and questions. Please feel free to mail me at playacare@waddaplayagolf.com if your question doesn't appear below! Easy peasy.
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The currency of the store is US Dollar ($)
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How long will it take to get my order?
We ship Monday and Thursday every week.
The items are shipped out of Thailand.
MONDAY EXPRESS SHIPPING: Items sent on a Monday usually arrive 3-4 business days later on the Thursday or Friday of that same week if you choose the Express Shipping option.
THURSDAY EXPRESS SHIPPING: Items sent on the Thursday arrive on Monday or Tuesday the following week (3-4 business days later) for the Express Shipping option.
STANDARD SHIPPING: If you choose the standard shipping option, you'll receive your items via the postal service which takes between 10-28 days. It's just as reliable, just a bit slower. The parcel is delivered by your national postal service.
UNITED KINGDOM: Items are sent via international post, delivered by the Royal Mail. This takes between 10 and 28 days depending on delays due to COVID or other emergency situations. The general delivery time is 10-15 days but note that at any point, there may be a delay.
Place an order between Thursday and Monday morning, we will send your package on Monday.
Order between Monday and Thursday morning, we will send it on Thursday. Easy life.
Please visit the shipping policy page HERE
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It's a gift, why is it not here yet? HELP!
If you would like to order a gift for a playa, I commend you for your taste in gifts. But please follow this guide to make sure your gift arrives in time. Nothing worse than a late gift.
EXPRESS SHIPPING:
Please order at least 10 days in advance in case I need to email and confirm orders to make sure it is perfect for your friend/family member. The items arrive 3-4 business days after shipping so plan ahead about 10 days before the celebration for your own peace of mind.
UNITED KINGDOM and any orders using STANDARD SHIPPING:
Please order at least 21 days in advance. There can be delays in shipping due to covid shutdowns, lack of available flights, postal workers being lazy etc. This is a postal service option and while the normal delivery time is 10-28 days, there can be delays.
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How much is shipping?
Orders above $120 US receive FREE shipping.
Depending on your region, you can choose
EXPRESS DHL (3-7 days) SHIPPING
STANDARD POSTAL (10-28 days) SHIPPING
Both methods come with a tracking number to trace the progress of your package.
Please visit the shipping policy page HERE
Please check shipping carefully at checkout and select the option most satisfactory for your needs.
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How do I choose which shipping method at checkout?
Please visit the shipping policy page HERE where every country I ship to is listed with the details.
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How is the sizing of polos? Western or Asian cut?
The polo shirts are a larger cut. PLEASE MEASURE YOUR FAVORITE SHIRT AS DESCRIBED BELOW TO ENSURE 100% SATISFACTION.
AMERICAN PLAYAS seem to fit into similar sizes as their polos from home but occasionally need to size down with waddaplaya polos.
EUROPEAN PLAYERS often find their correct size is ONE SIZE SMALLER than their home country. So for example, if they wear LARGE in Europe, then a Waddaplaya MEDIUM is more suitable.
ASIAN PLAYAS always need to size down from a LARGE to a MEDIUM or MEDIUM to SMALL. Please do check the sizing chart below.
Here is the sizing chart - have a look and if you find you have ordered the wrong size, please email me at playacare@waddaplayagolf.com so I can change it like a baus.
1. You'll need to measure your current favorite shirt across the chest, armpit to armpit and double that measurement in inches.
2. Then from the bottom of the collar on the back of the shirt, to the bottom of the shirt.
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How do I know where my order is?
PLEASE CHECK YOUR SPAM FOLDER IN THE WEEK FOLLOWING YOUR ORDER BECAUSE THE TRACKING EMAIL OFTEN GOES TO THE SPAM FOLDER.
After your order is placed, you'll receive an email confirming the order.
On the Monday or Thursday thereafter, you'll receive an email from me with your package tracking details so you can keep up to date with its movements with DHL or the International Postal Service.
If you find there is a delay or any issue, please feel free to contact me at playacare@waddaplayagolf.com to sort it out for you.
Rest assured playa, we take care of our own.
*Canadia, Netherlands, Australian playas: If your item is being shipped with the postal service, you will only be able to track it until the day it leaves Thailand. Your postal service does not scan the items into their system and tracking is not available once it enters Netherlands/Canada/Australia. The upside is that your postal services are 100% reliable with 100% delivery rate 100% of the time, every time.
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What if my polo or hat doesn't fit?
So stress-free!
In this unfortunate situation, please email me at playacare@waddaplayagolf.com and allow me to get replacements to you.
The return process is pretty simple and we reward you for returning items! Send off that email and let me delight you.
I'll pop replacements over to you ASAP like a baus.
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When will (my favorite item) be in stock again?
The best answer is to sign up for updates on the page of the out-of-stock item. As soon as stock is added, we'll send you an email to let you know and you'll get a headstart on the other playas.
The 2nd best answer is to follow the Youtube channel, Instagram or Facebook page for updates as I will release the news on these channels as the products become available.
It seems from my prior record, that at the end of March/early April is the first big drop of new products, then another big drop in July and a final top up in September.
I'm constantly working on having a steady stream of high quality stock always available but the playas go so crazy for the goods that they are gone in a flash!
Seriously, sometimes I believe that I have stock for 3 months and it's gone in 6 days! Thank you!
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How's the quality of the products?
First things first, playa: This is not "merch" - Waddaplaya products are legit the highest quality apparel and accessories. Something to be proud of.
I'm so proud of these items for one very good reason. I designed them all and specifically made products that suit me. I am THE fussiest human being when it comes to quality goods and comfort of apparel, and for years, nothing was good enough for me...until I created Waddaplaya.
Polos and hats are made of a drifit like material and are the best I've ever worn, and in fact, the 3rd generation of Waddaplaya fabric incorporating Spandex to add stretch and forgiveness plus comfort.
I removed any labels in the collar mainly for my own comfort so there are no itchy labels. The stitching of the shirt is so important to me. I dislike any itchy or scratchy thread. The thread and stitching in the Waddaplaya polo is superior to anything I owned before, and I've used a number of my shirts for 3 years without one single stitch coming undone.
I source headcovers, towels, ballmarkers and divot tools from only the best of the best sources. They are often the 3rd or 4th iteration in a lengthy development process because I am too fussy to allow an inferior product out the door. Constant improvement is the name of the game and currently, everything you see is the finest quality available. I apologize for delays in new product launches, but I only launch when everything is the best it can be.
If you're not satisfied with the quality of the items, please do not hesitate to email me at playacare@waddaplayacare.com and I can arrange a solution to delight you.
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