Please email us at playacare@waddaplayagolf.com for any assistance regarding returns or replacements, errors or any other issues. We respond personally to all emails. 

RETURNS & REPLACEMENTS

Stress free. Email us at playacare@waddaplayagolf.com and we’ll guide you through the process of returning and replacing the item which is usually:

Option 1

1.1 Send us back the item(s) to the address we’ll give you in the email via postal service. 

1.2 Email us an image of your postal receipt, and  will we send you a replacement by your original order’s selected means of shipping (express or standard).

1.3 We give you a store credit of USD 5 for your efforts in sending the items back.

Option 2

2.1 Skip a trip to the post office.

2.2 We give you a store credit to the maximum of 50% of the original item.

2.3 You keep the original item(s), or gift them to someone who will enjoy them. 

*All returns/exchanges/refunds must be initiated via email within 14 days of receiving items.*

**Items that have been worn, washed, or smell of body odor will not be exchanged or accepted. Items returned must be in sellable condition.**

 

REFUNDS

We like you to be happy, so if you're not happy with the items and would like a refund, send them back to us, and we will give you a full refund. 

Refunds will be issued when

  1. We cannot replace your items OR
  2. Products are defective upon arrival OR
  3. You change your mind BEFORE the products have been sent to you.

*All returns/exchanges/refunds must be initiated via email within 14 days of receiving items.*

**Items that have been worn, washed, or smell of body odor will not be exchanged or accepted. Items returned must be in sellable condition.**

Email us at  playacare@waddaplayagolf.com and we will sort it out for you.

 

CANCELLATIONS 

If you would like to cancel your order, send us an email ASAP to ensure we receive the email before our shipping days of Monday and Thursday.

We are unable to cancel orders once your item has been sent via the shipping method chosen. 

Orders already shipped cannot be cancelled by the customer and any refunds and returns will need to go through the process explained under the Returns and Refunds sections.

Orders may be cancelled by Waddaplayagolf for any reason prior to shipping. Orders cancelled by Waddaplayagolf will be fully refunded and a notification will be sent to the customer of the full refund.

If you would like to cancel an order, please cancel prior to shipping of the item. Once items have been shipped, orders cannot be cancelled.